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                How We Do Business

                The report describes how we do business, actions we've taken to address recent challenges and what we are doing to improve.

                The company has operations worldwide and is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management.

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                Contact Information

                For help with your Chase account, please click here For Chase customer complaints and feedback, please click here For help with J.P. Morgan Securities wealth management accounts, please click here For questions on Asset Management, including Fund details, please click here For general inquiries regarding JPMorgan Chase & Co. or other lines of business please click here or call 212-270-6000

                For shareholder and fixed income assistance, please contact: Investor Relations JPMorgan Chase & Co. 277 Park Avenue New York, NY 10172-0003 212-270-2479 JPMCinvestorrelations@jpmchase.com

                Stock Trade Information

                Stock Transfer Agent: Computershare For Regular Delivery: Computershare, Inc. P.O. Box 43078 Providence, RI 02940

                For Overnight Delivery: Computershare, Inc. 250 Royall Street Canton, MA 02021 800-758-4651 (toll free) 201-680-6862 (international) www.computershare.com

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